Last updated: 29 October 2026
Who we are
Better Life Tuition provides online one-to-one tuition and mentoring in Science and Maths for GCSE and A-Level students in the UK. This policy explains what personal information we collect, why we collect it, and your rights over it.
Better Life Tuition Ltd is the controller of your personal information. We’re a company registered in England and Wales (company number 16734060) and registered with the Information Commissioner’s Office (registration number ZC064879). Our registered address is Flat 3 Granby House, 19 Amport Place, London NW7 1BH. If you have a question about this policy or your information, email us at naderfadaee@betterlifetuition.com.
We may update this policy. The date at the top shows when it last changed.
What we collect and why
We only collect what you give us through our forms and lessons, plus limited information about how our website is used.
| Where | What we collect | Why | Lawful basis |
|---|---|---|---|
| Tuition enquiry forms on our A-Level and GCSE pages | Your name, email and phone number; your child’s year group, subjects and exam board; anything you tell us about their situation; the best time to call; if you came from one of our ads, the ad click reference and campaign details | To arrange and prepare for the call, and to see which of our ads lead to enquiries | Steps you’ve asked us to take before a possible contract; legitimate interests (understanding which advertising works) |
| Book a 20-minute call form | Your name, email and phone number; your child’s name, year group, subjects and recent grades; anything you tell us about their situation; preferred call times; how you heard about us | To arrange and prepare for the call | Steps you’ve asked us to take before a possible contract |
| Contact form | Whether you’re a parent, teacher or organisation; your name, email and phone number; your message; when you’re available | To reply to your enquiry | Legitimate interests (answering people who contact us) |
| Year 13 Survival Plan form | Your first name and email; whether you’re a parent or student | To email you the guide and occasional advice from us | Consent, which you can withdraw at any time |
| Tuition and mentoring | Contact and billing details for the parent; the student’s name, school year, subjects, lesson notes and progress records; invoices and payments every four weeks | To deliver lessons, track progress and take payment | Contract with the parent; legal obligation for financial records |
| Client profile form (we send it after you enquire, before your call) | The student’s full name, gender, date of birth, email, phone number, school and year of study; subjects studied and expected grades; subjects for mentoring; strengths, topics they find hard, learning preferences, previous tutoring, goals, target grades and aspirations; anything else you choose to tell us; availability; how you heard about us. The parent’s full name, email, phone number and address. | To prepare for your call, match the student with a mentor and plan their lessons and mentoring | Steps you’ve asked us to take before a possible contract, then our contract with the parent; explicit consent, given by ticking the consent box on the form, for any health or special educational needs details you choose to share |
| Feedback survey | Your name (optional); your ratings of our service and communication; your comments and suggestions | To improve our service | Legitimate interests (improving our service) |
| Phone calls and emails | What you tell us | To answer you and keep a record of what was agreed | Legitimate interests |
| Our website | Pages visited, device and browser type, approximate location, and which ad brought you to us, using cookies (see Cookies and tracking) | To understand how the site is used and whether our advertising works | Consent, given through our cookie banner |
We use spam protection (Google reCAPTCHA) on our contact form, which checks that a person, not a bot, is submitting it.
Information about children
Most of the students we work with are under 18. We usually collect their information from a parent or guardian, including through our client profile form, and we only use it to teach and mentor them.
- Students who sign up themselves. Students can request the Year 13 Survival Plan directly. The guide is written for Year 13 students, who are usually 17 or 18. We don’t knowingly collect information from children under 13 without a parent’s involvement.
- Sensitive details. Parents sometimes tell us about a child’s health, wellbeing or special educational needs so we can teach them well. We only record this where it helps us support the student, keep it to the people working with them, and delete it when we no longer need it. We only use these details with your explicit consent, which you can give by ticking the consent box on our client profile form and withdraw at any time.
- Safeguarding. If we believe a child is at risk of harm, we may share information with the relevant authorities without consent, as the law allows.
Who we share it with
We don’t sell your information. We share it only with the mentor who works with your child, and with the service providers below, who handle it on our behalf.
Our mentors are self-employed. They only see the information they need to teach your child, and we ask them not to keep student information on their own devices. Where a mentor does hold information on their own device, it must be encrypted, and they delete it when tuition ends.
Our service providers:
| Provider | What they do for us |
|---|---|
| Bluehost | Hosts our website and the information sent through its forms |
| Postmark (ActiveCampaign) | Sends our website emails, such as form confirmations and the Survival Plan |
| Hosts our email (Google Workspace); stores student records in Google Drive and Survival Plan sign-ups in Google Sheets; hosts some online lessons (Google Meet); protects our forms with reCAPTCHA; serves the fonts on some pages (Google Fonts, which receives your IP address); measures website use (Google Analytics) and advertising results (Google Ads, including enhanced conversions), with your consent | |
| Zoom | Hosts some online lessons |
| Miro | Provides the digital whiteboards we use in lessons |
| Fillout | Runs our client profile form and feedback survey, and stores the answers |
| Meta | Measures the results of our Facebook and Instagram advertising (Meta Pixel), with your consent |
We may also share information if the law requires it, or to protect a child’s safety.
Transfers outside the UK
Some of our providers are based in the United States, so your information may be processed there. When it is, the transfer is protected by the UK–US data bridge, where the provider is certified under it, or by the UK’s approved contract terms (the International Data Transfer Agreement or Addendum).
How long we keep it
| Information | How long we keep it |
|---|---|
| Enquiries and call requests that don’t lead to lessons | 36 months from the last contact |
| Survival Plan sign-ups | Until you unsubscribe, then we keep only your email address so we don’t contact you again |
| Student records (client profile, lesson notes, progress) | 36 months after tuition ends |
| Feedback survey responses | 36 months from when you send them |
| Invoices and payment records | 6 years, as required for tax |
| Website analytics | 14 months (Google Analytics setting) |
After these periods we delete or anonymise the information.
Cookies and tracking
We use a small number of cookies that the site needs to work, such as those that protect our forms from spam. With your consent, we also use:
- Google Analytics: to see which pages are visited and how people find us.
- Google Ads and the Meta Pixel: to see whether someone who clicked one of our ads went on to contact us. When you send us an enquiry, Google Ads also receives a scrambled (hashed) copy of the email address and phone number you entered, so it can match your enquiry to an ad click without seeing the details themselves. This is called enhanced conversions.
These only run if you accept them in our cookie banner. You can change your choice at any time using the Manage consent tab at the bottom of every page. Our cookie policy lists each cookie and how long it lasts.
Your rights and how to complain
You have the right to:
- ask for a copy of the information we hold about you or your child;
- ask us to correct it if it’s wrong;
- ask us to delete it;
- object to, or ask us to limit, how we use it;
- withdraw your consent at any time, for example by unsubscribing from our emails or changing your cookie settings;
- ask us to send your information to you or another organisation in a usable format.
To use any of these rights, email naderfadaee@betterlifetuition.com. We’ll reply within one month. We may ask you to confirm your identity first.
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.